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Refund Policy

Last Updated: 1 February, 2024

Thank you for choosing HealthShield for your medical device needs.

Due to the sensitive nature of our products, and to ensure the safety, health, and well-being of all our customers, we adhere to a strict return policy. Please review our Return Policy carefully below before making a purchase: 

  

1. No General Returns:

Given that many of our products are single-use medical devices meant to be discarded as medical waste upon opening, we DO NOT accept returns under any general circumstances. This is to ensure that every customer receives a product that is safe, uncontaminated, and in its best condition. 

2. Sealed & Unopened Products:

For products that are not single-use and have remained sealed in their original packaging, please reach out to our customer support. Such products will be assessed on a case-by-case basis to determine if they qualify for return or exchange. 

3. Case-by-case evaluation:

We understand that there may be exceptional situations or discrepancies that could warrant a review. In such rare cases, return requests will be evaluated individually. If you believe your situation qualifies, please contact our customer service team with your order details including receipt, photographs of the product received, and any additional relevant information. 

 

4. Safety First:

Our strict return policy underscores our commitment to the safety and well-being of our customers. When purchasing from HealthShield, you can be assured that every product you receive has not been returned, tampered with, or compromised in any way. 

5. Documentation Required:

If you're contacting us for a case-by-case evaluation, please be prepared to provide proof of purchase, photographs (if applicable), and any other relevant documentation that supports your return request. 

6. Contact Information:

Should you have any questions or concerns about this policy or a specific order, please reach out to our customer service team at info@healthshieldcanada.com,  or call us at (416) 342-3208

  

We deeply appreciate your understanding and cooperation. At HealthShield, we prioritize the quality and safety of our products, and we aim to provide the best possible experience for our valued customers. 

Get in touch and learn how we can help you

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